DIMONT, a provider of insurance claims adjusting and collateral loss mitigation services to the residential mortgage and auto lending industries, has announced the launch of its online loss drafts portal with technology developed by IndiSoft, a solutions development firm specializing in the financial industry.
The purpose of this new web portal is to assist servicers in managing the borrower-field claims process, while enabling all parties—including borrowers, servicers, and DIMONT claims personnel—to upload claims-related documentation and to share case status information electronically. It also allows the servicer to use its call center to maintain direct borrower contact, according to DIMONT.
“We are pleased to offer collateral protection assurance, coupled with hands-on management of the claims process and outstanding customer service through the loss draft portal,” said President and CEO of DIMONT, Denis Brosnan. “Lenders and their customers don’t have to struggle with the insurance claims process, as our solution allows them to tap into DIMONT’s 20-plus years’ experience in claims adjusting nationwide.”
Utilizing this new technology will provide servicers the opportunity to focus on customer relationships— rather than the complicated claims process.
“IndiSoft is excited to have provided DIMONT the technology for its loss/draft service to residential mortgage servicers and their customers affected by the recent natural disasters,” said President of IndiSoft, Cam Melchiorre, III. “The consumer-facing loss-draft portal will expedite the insurance claim process while supporting servicers’ efforts to manage the complex interaction among insurers, homeowners, adjustors, contractors, and the servicer in a transparent and efficient way.”
According to DIMONT, the portal is completely customizable, allowing servicers to design process flow and borrower interaction based on servicer requirements. Borrowers are provided a guided experience throughout the portal, increasing satisfaction and eliminating confusion.